SpotOn Connections - Portuguese speaking Fraud Manager

[Portuguese language and cultural knowledge]

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

I- O que procura nos candidatos

Experience in Managing the team essential

• Portuguese language and cultural knowledge

• Fluent English, any other language is an advantage

• At least 1-year experience in a similar role within an ecommerce company (iGaming is

preferential)

• Strong analytical skills and attention to detail

• Possess a can-do attitude and be a team player

• Able to meet deadlines on a day to day basis

• Strong knowledge of Microsoft Office, especially Excel

II- Que funções irão desempenhar

Responsibilities

Managing the team of Fraud and Payment Agents 

• Monitor incoming and outgoing transactions

• Process pay-outs of winnings

• Monitor real time queues and identify high risk transactions, fraudulent activity such as account take over, friendly fraud, AML and similar other risks

• Monitor customer behaviour to ensure responsible gambling is observed

• Carry out customer due diligence & escalate any suspicious behaviour or transactions relating to AML procedures.

• Generate suspicious activity reports and risk management reports for the Manager

• Analyse and reply to fraud and payments related questions from other company departments

• Determine existing fraud trends by analysing accounts and transaction patterns

• Recommend anti-fraud processes for changing transaction patterns and trends in order to reduce potential revenue loss

• Recommend new software tools used for fraud detection, prevention and reporting activities

III- Quais os benefícios oferecidos

• Health insurance 

• International Environment 

• Career progression 

Aceda a informação adicional, em linha, em: https://bit.ly/36pCraU